UPDATED - 5/4/17
I am updating my review due to the unusual, and fantastic customer service I received from Jacquie at LilGadgets. She contacted me the same day after I left my original review. She apologized for the units failing, and stated that they have since improved the type of plastic used in the extendable arm area of the headphones. I can not confirm this, however, because she graciously sent me their higher end "Pro" version as the new replacement units... New! LilGadgets Connect+ Pro Premium Volume Limited Wired Headphones with SharePort for Children (Purple) .
I left my original review on 4/26/17, and I already have in hand the new replacement units 1 week later. Amazing! The new ones are slightly more robust, and have a steel insert in the plastic extendable arm. I am confident that these will last significantly longer than the original units.
As I said in my original review, we loved everything about these headphones except for the fact that the plastic failed in a vulnerable area. Jacquie did state that the plastic was now stronger in this area, so I would not hesitate to give the LilGadgets Connect+ Premium Volume Limited Wired Headphones with SharePort for Children - Blue another chance. Especially, since this company has proved to stand behind their products.
However, now that I have the Pro versions in hand, I would highly recommend spending the additional cost since they a steel insert. Worth the piece of mind.
Thank you Jacquie for making this right!
Original Review - 4/26/17 - Love them! Until they break...
We started out loving these, but soon realized that for the money they do not last long enough. I do not actively review products on Amazon, but always utilize them in my research before making a purchase decision. In this case I felt that it was necessary for others to be aware that these headphones break easily from normal use. The headphones work great when new. We purchased 3 pairs about 9 months ago,and all three broke ... two within 6 months, and the third just a few weeks ago. We Loved them while they worked. The share port is great when you have multiple little ones in the car. Unfortunately, all three pairs failed due to a bending, and finally breaking, of the extending arm attached to each earpiece. Each pair developed the bend / crease at the plastic extension arm from the normal use of putting the headphones on, and then taking them off, the head/ears. This motion is necessary, repetitive, and normal, so it should not cause the unit to fail. This happened to first three pairs we purchased. Initially our kids enjoyed the units so much, that when the first unit failed we purchased a fourth. Soon there after the other two broke, so we are not replacing them. The fourth unit is about 4 months old now, and we are trying to be extremely careful so that this pair lasts significantly longer than the last three.
The company needs to change the plastic extending arms to a flexible metal so that it can absorb the motion of putting them on, and taking them off the head. Also, worth mentioning, the wires for two of the units also failed. Love the fact that they are not permanently attached to the unit itself, but unfortunately, we had to purchase replacement wires within a few months.
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